EVMWD Capital Improvement Program
Helping deliver decades of critical water infrastructure while keeping communities informed and connected
The Moment
Reliable water and wastewater infrastructure is essential to a growing community, yet the improvements that keep systems running often bring temporary disruptions to the neighborhoods they serve. When EVMWD launched an ambitious capital improvement program, projects stretched across its 97-square-mile service area, affecting residents, businesses, schools, and commuters alike. The District needed a communications partner capable of keeping communities informed, responding quickly to concerns, and maintaining public confidence throughout years of construction.
The Solution
For almost 20 years, Westbound developed and continues to lead a comprehensive construction communications program supporting EVMWD's expanding capital improvement efforts. Through proactive public outreach, neighborhood meetings, media relations, construction notifications, digital communications, social media, collateral materials, and a dedicated customer hotline, we help residents understand both the short-term impacts and long-term benefits of critical infrastructure investments. As the District's program has grown, so has our role supporting communications for more than 70 capital projects while helping EVMWD maintain strong relationships with the communities it serves.
The Results
70+
capital improvement projects supported
500+
customer hotline inquiries managed
163k+
ratepayers reached through print and digital communications
Plus nearly two decades of continuous infrastructure communications support
The Impact
Elsinore Valley Municipal Water District continues to deliver essential infrastructure improvements supported by a communications program that builds community trust and keeps residents informed every step of the way.
